John.S

It's probable that this magic guy made a mistake somewhere but your customer support needs a huge upgrade XeroX. Your response was really unprofessional, you don't have monopoly to treat people like garbage. Your customer support is part of the product, that how you should think about it.

You are probably confusing me with someone else, but for the other part: Our customer support is good enough and almost all our customers are satisfied with our fast response and service. How did you even make that up? If someone comes up and starts abusing us for his own mistake, and then starts calling us Liars or Stealers, the talk obviously comes to an end. I've already explained that it can't be refunded and also provided the reason why. If I would refund him, that would only be from my very self for which I gave this customer a choice and he obviously chose. I won't be posting here again as I just had to clear this up. We are known for our honesty, people can chose well. Wwe don't care what he or his friends have to say about it. End of story!

To all the people posting here, you probably haven't read the whole topic or my post on Page 2.

We have full right to hold the money because the client didn't cancel the server even after 30 days so Paypal automatically charged him on the 30th day, hence that guy is totally lying about "Taking money before due date" that's not even possible. And like I said, if I'd refund him that would be only on taking the loss to self but after this guy has shown some serious childish attitude even on giving him a choice, I'm not gonna do it. Don't like to go in loss for someone who doesn't have manners to talk. He came apologizing to me in his Email right away but on telling him to post this on the topic where he disrespected us, he started with his abusing talk back again. With posts like this, you would just disrespect yourself. I am known for my honesty with the money. Thank you

I've cancelled your server because of the language you've used for us. Although the way it works is that we don't cancel paid servers. So your server was supposed to run a full month but you've obviously shown that you give a damn to that and no longer need it, hence terminated. You are also not admitting your mistake with the payment and making things worse by posting things like this. If you probably came to me saying "I made a mistake, I forgot to cancel; Please give my money back", I would have gladly it back to you taking the loss to self. Now if you still try to take this thing on, challenge our name or call us fraudulent then I'll tell you that no one in the world can take your money back from me, you can go to courts or whatever place you like. But since my morals are high, something in my mind doesn't want to accept money for a server that's been terminated so if you apologize and accept the fact that you were wrong, I'll gladly give you a full refund.



Which way to go, choice is yours.

I dont like talking to you after the kind of abusive language you've used in your Emails forgetting that you are not inside your home or inside a game but a professional platform. About your payment, its clearly mentioned in our agreement that you have to cancel your server before due date while you did not do so. Secondly, we do not hold your credit card information, its kept by Paypal and also charged by paypal if YOU authorize a payment. It clearly says X euros/month even on the Paypal payment page because you are subscribing to a payment, you can cancel it from your Paypal account if you no longer need your server. Your argument of 'before due date' is also wrong as Paypal will charge only after 30 days, thank you.

Its clear that you just forgot to cancel your server and you are babbling over that here. Your server was also at a location which we don't directly manage or where we keep long term comtracts so once you pay for it, we pay for its 1 month bandwidth use to the Host we buy it from hence it cannot be reversed. Sometimes I do refund customers taking the loss to self for their stupidity but after the unprofessional language you've used, I'm not going to do it, sorry.

Just thought to clear this up.

Thanks & Regards.

Thanks for suggestion.

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@ACER:

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